Why the Best PropTech Comes From Agents Who Do the Job – Every Day
At The Depositary, we’re proud to say that we’re not just building technology for agents—we are agents. Every challenge you face, every bottleneck in your process, every clunky, outdated way of doing things—we’ve lived it. That’s the heart of why our tech is better.
It’s built from the trenches of property management, for people who actually do the work.
In our recent Viking Chat with Regina Mangan of Liberty Blue, we explored a truth many in our industry know but few act on: to evolve, you must be willing to look critically at your business, learn from others, and embed a culture of constant improvement.
Learning by Doing: A Culture of Continuous Evolution
Years ago, Regina came to visit our letting agency 'base property specialists', expecting the usual chaos that comes with running a lettings business. Instead, she found calm. “You were still making money, your business was thriving, but there was no noise, no madness,” she said. That difference? Smart systems, automated processes, and a mindset focused on working smarter, not harder.
She left inspired—and over the next few years, transformed her own business with over 14 new tech integrations. The result? A quieter office, faster service, happier clients, and a mindset of constant refinement.
We Build Better Because We Get It
That mindset is embedded in everything we do at The Depositary. We didn’t build a system because we thought the industry needed disruption. We built it because we needed it. And when we couldn’t find it, we created it—designed not just to speed up deposits and tenancy conclusions, but to reduce workload and stress for agents.
We’ve slashed the average refund time from 21 days to just 12 (and we’re aiming for under 10). We’ve reduced a 3-hour manual process to 15 minutes—and we’re pushing to get that down to 5! Why? Because we know what that extra time means to your team, your clients, and your bottom line.
Human-Centered Tech, Built with Real Insight
AI is at the heart of our future plans—but not to replace people. As Regina said, “Free up the time to bring the joy.” We want our AI to do the grunt work so your team can spend time where it matters: resolving complex issues, delighting customers, and building real relationships.
This isn’t about robots replacing agents. It’s about empowering agents to do more of the stuff that matters.
Collaboration Over Competition
This episode reminded us of another critical piece of growth: collaboration. Real progress happens when agents stop competing in silence and start learning from one another. Regina’s journey—from that visit to our office to building a quieter, smarter, more profitable agency—is proof.
Whether it’s through mentorship, mastermind groups, or just picking up the phone, find the people doing great work and learn from them. And share your own wins too. As we often say: a rising tide lifts all boats.
5 Takeaways to Start Transforming Your Agency Today
Audit your workflows – Identify one manual task this week you can streamline or automate.
Involve your team – Ask them, “What one process slows us down the most?” Then fix it.
Ditch dead weight – Cut tasks that don’t drive revenue or improve customer experience.
Collaborate – Reach out to a fellow agent and swap one proven tip or tool that’s helped.
Just start – Don’t wait for the perfect time. Take one small action today. The rest will follow.
Ready to Slash Your Tenancy Conclusion Time in Half?
If you're tired of busywork and ready to give your team more time to shine, book a free demo of The Depositary. We’ll show you exactly how we’re turning a 3-hour headache into a 15-minute breeze, and why agents across the UK are joining the movement.
